At HomeProx, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully to understand the eligibility, process, and timelines for returns and refunds.
At HomeProx, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return within 7 to 10 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. Returns are accepted only for items that are damaged, defective, incorrect, or significantly different from the description provided on our website at the time of purchase. Any return request made after 10 days from the delivery date may not be accepted.
To initiate a return, customers must contact our support team within the eligible return period, providing the order number and the reason for the return. In cases of damaged or defective products, clear photographs or videos may be required for verification. Once the return request is reviewed and approved, instructions for return pickup or shipping will be provided. Items marked as non-returnable, final sale products, used items not damaged during transit, items returned without original packaging, or customized and personalized products may not qualify for return.
After the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 5 to 10 business days, depending on your bank or payment service provider. Shipping charges may not be refundable unless the return is due to an error on our part. In cases where a product is damaged, defective, or incorrect, we may offer a replacement subject to availability. If a replacement is not available, a full refund will be issued.
Orders may only be canceled before they are processed or shipped. Once dispatched, cancellation is not possible, and the product must go through the return process after delivery. If the return is due to a damaged, defective, or incorrect item, HomeProx will bear the return shipping cost. In other approved cases, customers may be responsible for return shipping charges. If you experience delays in receiving your refund, please check with your bank or payment provider before contacting our support team for assistance.
HomeProx reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Continued use of our website after changes are posted constitutes acceptance of the revised policy. For any questions regarding returns or refunds, please contact us through the contact details available on our website.
